Shipping & returns

Orders are prepared and dispatched within 1–2 business days. Typical delivery is 5–9 business days from dispatch, so most orders arrive within about a week and a half of being placed.

Orders placed at the weekend or on a public holiday begin processing on the next business day. Busy periods around major holidays can add a few days at the carrier's end — we will say so on the site when that is happening.

Shipping is free on orders over $75. Below that, the shipping cost is calculated and shown at checkout before you pay — there is never a charge added after your order is placed.

Any taxes or duties that apply are shown at checkout for the address you enter.

As soon as a parcel is handed to the carrier, tracking is attached to your order and emailed to you. You can also see the current status and tracking link at any time in your order history.

Tracking can take 24–48 hours to show its first scan. If nothing has updated four days after dispatch, contact us and we will chase it.

You can return an item within 30 days of delivery for a refund, as long as it is unused, in resalable condition and in its original packaging. Email hello@marrowandfields.com with your order number and what you would like to return, and we will send return instructions.

Items that cannot be returned for hygiene reasons once opened — such as personal care and grooming products — are marked as such on the product page.

Return shipping is paid by you unless the item arrived damaged, faulty or was not what you ordered, in which case we cover it.

Refunds are issued to the original payment method once the returned item reaches us and has been checked, normally within 3 business days of arrival. Your bank or card issuer may take a further few days to show the credit.

If your order arrives damaged, send a photo with your first message — it lets us replace or refund immediately without waiting for the item to travel back.

An order can be cancelled or have its delivery address changed at any point before it is dispatched. Email us as soon as possible; once a parcel is with the carrier we cannot recall it, and it will need to be returned after delivery instead.

If tracking shows delivered but nothing has arrived, check with neighbours and any safe place first, then contact us. We open a claim with the carrier and either replace the order or refund it — you are not left to deal with the carrier yourself.